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Typing the same useful answer for the tenth time is a waste. Templates give you the good starting point without pretending every person deserves the exact same message. You can create normal message templates and multi-step sequence templates. Both can be personal or shared with your workspace.

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Insert a template

1

Open the template menu

In a conversation, click Templates or type ;; in the composer.
2

Choose Messages or Sequences

Press 1 for Sequences or 2 for Messages while the menu is open. Search or move through the saved templates.
3

Insert and personalize

Select a template, resolve any missing variables, then edit the draft for this person before sending or scheduling it.

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Create a message template

Open the template menu and choose Create template. Add: → A name that describes when to use it.
→ The message itself.
→ Personal or shared scope. You can edit, duplicate, delete, and drag templates into the order you use most often.

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Use custom variables

Write variables with double curly brackets:
TalkToHumans highlights variables in the composer. Resolved fields and missing fields look different, so you can catch unfinished placeholders before sending. Common examples include: → {{first_name}}
→ {{topic}}
→ {{link}}
→ {{icp}}
→ {{outcome}}
→ {{department}} Custom placeholders are useful when the important detail cannot come from a profile. Write {{specific_observation}}, then fill it manually for each person.

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Personal or shared?

Use personal templates for your voice, experiments, and one-person workflows. Use shared templates when the team needs one approved starting point. A shared template should still leave room for judgment. The best team templates standardize structure, proof, and next step while leaving the opening line specific to the person.
Name templates after the moment: Positive reply: send calendar is easier to use than Template 7.